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FAQ

Everything students ask us

Straight answers on how we work, what it costs and where the ethical lines are.

General

What exactly does Academic Support Hubs do?+

We provide one-to-one tutoring, assignment guidance, dissertation coaching, research support, editing and proofreading, and referencing assistance for university students at every level.

Is your service ethical and allowed by universities?+

Yes. We provide the same categories of support universities offer through their own study-skills and writing centres. We never produce work for submission.

Which countries do you support?+

Students worldwide — our mentors work across time zones and our WhatsApp line is answered 24/7.

Pricing and payment

How much does it cost?+

Every quote is fixed and personalised to your task, level and deadline. You know the full price before you commit and it never changes mid-way.

How do I pay?+

Major cards and secure online payment. Larger engagements, like dissertation coaching, can be split into stage payments.

Is there a refund policy?+

Yes — if we fail to deliver what was agreed, you are covered. See our Refund Policy for the specifics.

Working with us

How fast can I get help?+

We reply on WhatsApp within 10 minutes, 24/7. Most students are matched with a specialist the same day.

Can I choose my mentor?+

Yes. We propose a match based on your subject and you can request a change at any time — continuity is the default.

What if I am not happy with a session?+

Tell us within 24 hours and we will rebook you with a different specialist or credit the session.

Privacy and integrity

Is my information kept private?+

Completely. Encrypted communication, no data sharing, and confidentiality terms written into every engagement.

Will my university know I used you?+

We never contact universities or share client information with anyone. Your engagement with us is confidential.

Do you use AI to produce work?+

No. Real, named specialists do the mentoring and editing.

Something else? Ask us on WhatsApp — 10-minute replies, 24/7.

Talk to a specialist — free, in minutes.

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