If we fail to deliver what was agreed in your quote, you are entitled to a remedy: a redo with a different specialist, a credit, or a refund. Here is exactly how it works.
You receive a 100% refund if: (a) we cannot match you with a suitable specialist after payment; (b) we miss an agreed deadline and the work is no longer of use to you; or (c) you cancel before work has begun.
If work is partially delivered — for example, some sessions of a package are complete — refunds are calculated pro-rata on the undelivered portion. Cancelled sessions rebooked with at least 12 hours notice are never charged.
Raise any quality concern within 7 days of delivery. We first offer a free revision or a replacement specialist; if the concern is not resolved, we escalate to a credit or refund. Our coordinators — not the specialist involved — make the final decision.
Completed sessions and delivered feedback that meet the agreed scope; changes of mind after delivery; and engagements terminated for breach of our acceptable-use terms.
Email support@academicsupporthubs.com or message us on WhatsApp with your order reference. Claims are acknowledged within 24 hours and resolved within 5 business days. Approved refunds reach your original payment method within 5–10 business days.