Last updated: 26 September 2026
Academic Support Hubs (“we”, “us”, “our”) provides proofreading, editing and formatting services for students and researchers. This Privacy Policy explains what personal information we collect, why we collect it, and how we keep it safe. We follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Academic Support Hubs is responsible for the personal data described in this policy. You can contact us about privacy at any time:
- Email: support@academicsupporthubs.com
- WhatsApp: +92 313 1624960
- Website: academicsupporthubs.com
2. What information we collect
- Contact details you give us, such as your name, email address and phone or WhatsApp number.
- Order details, such as your level of study, type of work, word count, deadline and referencing style.
- Documents you send us for proofreading, editing or formatting.
- Messages you send us by email, WhatsApp, website forms or social media.
- Website usage data, such as pages visited, device type and approximate location, collected through cookies and analytics tools.
We never ask for your university login, password or student ID, and we never ask you to send card or bank details by chat or email.
3. How we use your information
- To reply to your questions and give you a quote.
- To deliver the service you ordered and return your edited document.
- To take payment and keep business and tax records.
- To send you updates about your order.
- To send you occasional offers, only if you agree. You can unsubscribe at any time.
- To understand how people use our website and improve it.
4. Legal basis for using your data
- Contract: to provide the service you asked for.
- Legal obligation: to keep financial records.
- Legitimate interests: to run and improve our business and website.
- Consent: for marketing messages and non-essential cookies. You can withdraw consent at any time.
5. Your documents
Your documents are only seen by the editor working on your order and the staff who manage it. We do not publish, sell or share your work, and we do not use it for any other purpose. You stay the author of your work at all times.
6. Cookies and analytics
Our website uses cookies and similar tools, including Google Analytics, Google Ads conversion tracking and the Meta Pixel, to understand website traffic and measure our advertising. For more details, please read our Cookie Policy.
7. Who we share data with
We only share personal data with trusted service providers who help us run our business, such as website hosting, email, messaging, payment and analytics providers. They may only use your data to provide their service to us. We never sell your personal data.
8. International transfers
Our team and some of our service providers are based outside the UK. When your data is transferred outside the UK, we take reasonable steps to make sure it is protected to the standard required by UK data protection law.
9. How long we keep your data
We keep your documents only as long as needed to complete your order and handle any revision requests. Order and payment records are kept for as long as the law requires. You can ask us to delete your documents at any time.
10. Your rights
Under UK GDPR, you have the right to:
- Ask for a copy of the personal data we hold about you.
- Ask us to correct or delete your data.
- Object to or limit how we use your data.
- Withdraw your consent to marketing at any time.
- Complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk.
To use any of these rights, email us at support@academicsupporthubs.com.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.